Support Center
Find answers, manage bookings and contact our team
Browse Help Topics
Find detailed guidance on bookings, refunds, payments, baggage, and more.
Manage booking
- View booking
- Change dates
- Update passenger details
- Download ticket / receipt
Cancellations & Refunds
- Cancel booking
- Refund eligibility
- Refund timeline
- Submit refund request
Payment Issues
- Payment failed
- Ticket pending
- Double charge issue
- Payment verification
Check-in & Boarding
- Online check-in
- Boarding passes
- Check-in deadlines
- Airport guidelines
Baggage & Add-ons
- Baggage allowance
- Extra baggage purchase
- Cabin upgrades
- Travel add-ons
Delays & Disruptions
- Delayed flights
- Cancelled flights
- Transfer policies
- Compensation rules
Refund Timeline
Request submitted
Airline review (2-5 days)
The airline is reviewing your refund request. This usually takes 2-5 days
Processing (5-14 days)
Once approved, refunds take 5 to 14 business days to be processed
Refund completed
Refund is sent back to your original payment method
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